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A better bread for a better day!

Guide & Help

We are committed to providing the best quality services and products.​

You may contact us at through the following:-

Hotline: 1700-816-766

Bukit Indah: +607-235 3288

Austin Heights: +607-287 2388

Email: support@mrroti.com

Express Delivery: In partnership with Kumpool, we provide a fast and reliable delivery of your bread to you within the shortest possible time after receiving your order. Please expect small delays during lunch hours.

Standard Delivery: Our very own in-house delivery. To keep the cost to minimal for our customers and to cater to those further away from our store, we provide our very own delivery service to deliver your favourite buns to your doorsteps. Though not as fast, but we will be sure to deliver every orders.

When you place an order, we use all reasonable efforts to deliver to you by 6:00 pm on the day of your choosing. Once you place your order online, we will act as bailee for the ordered products. You can modify an existing order at any time up until the order leaves the store by contacting our customer service. Please note that we reserve the right to refuse service to anyone. We reserve the right to change the cost of deliveries and/or our delivery fees at any time.

Q: Is my area covered by your delivery service?
A: Our coverage areas are as follow:-
Johor Bahru area: Abad, Danga Bay, Iskandar, JB Downtown, Kampung Melayu Majidee, Kebun Teh, Kolam Air, Larkin, Melodies, Pelangi, Permas, Sentosa, Sri Tebrau, Straits View, Stulang Laut, Yahya Awal, etc
Skudai area: Bukit Indah, Impian Emas, Kangkar Pulai, Munsyi Ibrahim, Mutiara Rini, Perling, Pulai Flora, Selasa Jaya, Sri Pulai, Sutera Utama, T.U.T.A., Tampoi Indah, Tan Sri Yacoob, Universiti, etc
Tebrau area: Adda Heights, Dato Onn, Daya, Desa Jaya, Desa Tebrau, Gaya, Johor Jaya, JP Perdana, Kempas, Molek, Mount Austin, Nasa City, Pelangi Indah, Puteri Wangsa, Setia Indah, Setia Tropika, etc
Outer area: Kulai, Senai

Q: What time will I receive my bread?
A: Our delivery time is between 1pm & 6pm daily. We are not able to provide an exact delivery time, but will do our best to deliver before 6pm.

Q: When is your same day delivery cut-off time?
A: The cut-off time is 4pm daily, but is subject to availability. Please place your order first for us to make arrangement. We will not be able to answer if delivery is possible before your order is placed. Should we be unable to deliver, we will contact you immediately to inform and make alternative arrangements.

Q: How can I check if my order is being placed?
A: Yes, you can check your order under at My Account > Orders

WELCOME TO MR ROTI BAKERI AND THANK YOU FOR REGISTERING WITH US! IT IS IMPORTANT THAT YOU REVIEW THIS AGREEMENT BECAUSE, BY ACCESSING THIS WEBSITE, BY PLACING AN ORDER WITH US BY TELEPHONE, EMAIL, FAX, OR THROUGH THIS WEBSITE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS THAT GOVERN THE USE OF THE SITE AND THE TERMS UPON WHICH WE AGREE TO DELIVER TO YOU.

By placing an order with us online, you agree to the terms of this Agreement (the “Agreement”) which shall cover the terms of our deliveries to you and your use of our website. This Agreement is between you and MR ROTI BAKERI (the “Company” or “Mr Roti”) that states the terms and conditions under which you may use the Site and receive deliveries from us. Mr Roti is the owner of the following trademarks: Mr Roti, www.MrRoti.com, and the Mr Roti logo. This Agreement is binding on you whether you purchase from us via our website.Price & Availability

From time to time, products you order may be unavailable. If we are unable to fulfill your entire order, we will make every reasonable effort to substitute the closest product. We do not set the prices for the items you select on your grocery list. We pay the prices that each individual store has already set.

To receive delivery, you do not need to be present to receive your order from our driver. In the case of bad weather or unforeseen delivery complications, deliveries may be delayed. We will make every effort to get your groceries to you by 6:00 pm on the date of your choosing.

Your order will arrive with an invoice that will list all of the items you have received and were billed for. If something is missing from your order, please call us so that we can do everything reasonable in our power to ensure your satisfaction.
In the case where you fail to pay for the products ordered, you agree to forfeit to the Company any right, title, or interest you may have in the products.

Product information contained on the website or in our advertisements is offered as a convenience and should not be deemed as accurate. Information contained on the website or in our advertisements should not be used by you to evaluate ingredient information, nutritional values, or potential food allergies. The Company assumes no responsibility for such information.

Our drivers are allowed to accept tips. Customers are under no obligation to tip drivers but have the option of doing so at their discretion.

Copyright & Ownership

All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, MR ROTI BAKERI. Consent is granted to view all of such things for the sole purpose of placing an order with us. You are not authorized to save or collect any such information. Any other use of materials on this Site, including modification, distribution, or reproduction is strictly prohibited. You acknowledge that Mr Roti and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Mr Roti reserves the right to revoke your use of the Site.

Trademarks

Mr Roti, MR ROTI BAKERI, www.MrRoti.com, the Mr Roti logo, graphics, trademarks, and/or trade dress of Mr Roti are proprietary to Mr Roti and may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or our service.
You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder. You will be responsible for providing proper identification for the delivery of all tobacco and alcohol orders.

Acceptable Use Policy

You agree not to engage in unacceptable use of our service, site, or systems. Among other things, you agree not to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property rights of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by us to be in conflict with the spirit or intent of this Agreement.

Warranty Disclaimer; Limitation of Liability; Indemnification

You expressly agree that use of our service, the site, and the internet is entirely at your own risk. Our service, the site, and its contents are provided on an “as is”, “as available” basis. To the extent permitted by applicable law, we disclaim all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose, with respect to our service, the site, or its contents or with respect to any information, services, and products provided through or in connection with our service; we do not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products. We make no representations or warranties of any kind as to the availability, accuracy, or content of any information, services, or products obtained through the site or the service. We do not warrant that the functions provided by the site will be uninterrupted or error free, or that this site or the server that makes it available is free from viruses or other harmful components.

Neither the company nor any of its owners, employees, affiliates, agents, representatives, third-party information providers, merchants, or licensors shall be liable for any damages of any kind, including, without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of our service, or the inability to use, the site, the resort delivery service, or the internet. The Company’s delivery liability shall be limited to providing you with a refund for any product that is returned. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of our service and to terminate this agreement. We reserve the right to limit your order or the quantity of a specific product you may order. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, or special damages or of implied warranties, in such states and jurisdictions liability is limited to the greatest extent permitted by law.
The material in the Site is provided for lawful purposes only.
You agree to defend, indemnify, and hold Mr Roti harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney’s fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.

Miscellaneous

This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Mr Roti may suspend or terminate this Agreement or the Mr Roti Service or remove or disable access to any portion of our service at any time for any reason with or without notice to you. If you do not agree with the terms of this Agreement, you may terminate your acceptance by emailing us at info@Mr Roti.com.my and by no longer accessing our website. Mr Roti reserves the right to collect fees and charges incurred before you cancel your service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

Notices

We may give notice to you of a change in this Agreement and any other matter through a general posting on the Mr Roti Site, or other means determined by the Company.

Entire Agreement

This Agreement and the Privacy Policy referred to herein represent your entire agreement with Mr Roti regarding the use of the service and the Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you and Mr Roti. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the Malaysia without regard to its conflict of rules. You expressly agree that exclusive jurisdiction for any claim or dispute with Mr Roti or relating in any way to your use of the service or the Site resides in the federal and state courts of Malaysia and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in the Malaysia in connection with any such dispute, including any claim involving Mr Roti. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or be barred.

Future Amendments

Mr Roti may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective at the time they are initially posted on our Site. By accessing this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. Customers who prefer to place order by telephone agree to be bound by the terms of this Agreement, as amended from time to time. In all cases, as a condition of making deliveries to you, you agree to review this Agreement from time to time.

1. INTRODUCTION

Mr Roti Bakeri (website url address: https://www.MrRoti.com.) appreciates your business and trust. We are a Malaysian based company, delivering groceries and other products to enhance your living. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. DATA COLLECTED
DATA STORAGE LOCATION

We are Malaysian based company and operate web servers hosted in Malaysia. Our hosting provider Jimat Solutions adheres to the online privacy law of Malaysia. For more information on Jimat Solutions privacy policy, please see here: JimatHosting Data Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

PURCHASE DATA

To receive our services, you have to have one or more purchase orders on our website. These orders will be stored together with your user data. This is required for us to provide you with services, products, guarantees and other customer services.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Jimat Solutions. Jimat Solutions adheres to the online privacy law of Malaysia. For more information on Jimat Solutions privacy policy, please see here: JimatHosting Data Privacy Policy.

These submissions may be used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Marketing & Advertising purposes;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
 
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy

 
4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
 
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
 
6. THIRD PARTY ACCESS TO YOUR DATA

We may share your data with third-parties in a way as to reveal any of your personal information like email, name, etc, to provide you with better services.

 
7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

 
8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

 
9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

 
10. THIRD PARTY WEBSITES

Mr Roti may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Mr Roti, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Mr Roti bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

 
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to AxiomThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

 
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.
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